FREQUENTLY ASKED QUESTIONS

This is a space created to answer your questions on various topics to help you grow your business and offer the best vacations to your customers.



General
HOW DO I RECEIVE VALIDATION WITHIN READY SELL STAY EARNED COMPLIMENTARY NIGHTS PROGRAM FOR BOOKINGS I MADE AT PALACE RESORTS OR LE BLANC SPA RESORTS WITH A TOUR OPERATOR?
HOW DO I REQUEST REDEMPTION OF MY EARNED COMPLIMENTARY NIGHTS WITHIN READY, SELL STAY PROGRAM & HOW FAR IN ADVANCE CAN I REQUEST?
HOW LONG ARE THE COMPLIMENTARY NIGHTS IN READY SELL STAY PROGRAM VALID?
HOW DO I CHANGE MY EMAIL ADDRESS ON MY PRO ACCOUNT?
HOW DO I LOCATE CLIENT BOOKINGS I MADE DIRECT UNDER MY ACCOUNT?
HOW DO I REVISE A DIRECT BOOKING FOR NEW TRAVEL DATES, UPDATED GUEST NAMES, ETC?
Groups Frequently Asked Questions
WHAT QUALIFIES AS A GROUP?
HOW DO I SUBMIT A GROUP REQUEST?

HOW CAN WE HELP YOU?