COVID FAQs

Purely Palace Information

For more information about our updated flexible booking policy, Purely Palace and General COVID-19 update click here

faqs

PALACE GROUP BENEFITS FAQs

How does the Tour Operator identify that I'm a Palace PRO Specialist?

The Tour Operator knows whom to contact at Palace Resorts to confirm you are a Palace PRO Specialist. After confirming, they will contact you.

If I am booking a wedding, how does the wedding call center know that I'm a Palace PRO Specialist?

When booking with our wedding department directly, it's easy! We can instantly verify your Palace PRO Specialist status.

What qualifies as a group?

These benefits are valid when booking groups of ten (10) rooms or more that require a written contract.

How does advance booking work?

You must book ten (10) rooms or more, 6 months in advance. Of the ten (10) rooms, eight (8) rooms are paid and one (1) room is complimentary.

Would you be able to do a buy-out with this promotion?

At the present moment no buy-outs are available.

GENERAL FAQs

What is the cancellation policy/no-show policy?

Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no-shows, guest(s) will be charged one night penalty.

What does all-inclusive include?

Enjoy unlimited food and beverage, nightly entertainment, 24-hour room service, liquor dispenser and minibar in your guest room and an abundance of other services and amenities, without concern for cost. It’s all covered in our all-inclusive features, even all taxes and gratuities.

Do I have exchange privileges?

Travel agents and companions are able to visit other Palace Resorts properties during their stay and enjoy resort amenities, restaurants, pools, and more at a special rate. Rates vary by property and available upon request to territory BDM or by sending an email to insidesales@palaceresorts.com.