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PALACE EDGE FAQs

Is the Palace EDGE program available through a Tour Operator?

Yes, it is available through a Tour Operator.

How does the Tour Operator identify that I'm a Palace PRO Specialist?

The Tour Operator knows whom to contact at Palace Resorts to confirm you are a Palace PRO Specialist. After confirming, they will contact you.

If I am booking a wedding, how does the wedding call center know that I'm a Palace PRO Specialist?

When booking with our wedding department directly, it's easy! We can instantly verify your Palace PRO Specialist status.

Is the Palace EDGE Program available to all Palace PRO Specialist?

Yes, as long as you are registered on the website as a Palace PRO Specialist.

What qualifies as a group?

These benefits are valid when booking groups of ten (10) rooms or more that require a written contract.

How does advance booking work?

You must book ten (10) rooms or more, 9 months in advance. Of the ten (10) rooms, eight (8) rooms are paid and one (1) room is complimentary.

Would you be able to do a buy-out with this promotion?

At the present moment no buy-outs are available.

GENERAL FAQs

What is the cancellation policy/no-show policy?

Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no-shows, guest(s) will be charged one night penalty.

What does all-inclusive include?

Enjoy unlimited food and beverage, nightly entertainment, 24-hour room service, liquor dispenser and minibar in your guest room and an abundance of other services and amenities, without concern for cost. It’s all covered in our all-inclusive features, even all taxes and gratuities.

Do I have exchange privileges?

Travel agents and companions are able to visit other Palace Resorts properties during their stay and enjoy resort amenities, restaurants, pools, and more at a special rate. Rates vary by property and available upon request to territory BDM or by sending an email to insidesales@palaceresorts.com.