CASH IS KING FAQs

>What is Cash is King?

Cash is King is Palace Resorts' exclusive travel agent booking bonus rewards program where agents now earn CASH on a convenient VISA Prepaid Debit Card that can be used to shop anywhere VISA is accepted.

>How do I register for the Cash is King Program?

You must be a registered travel agent with valid IATA/CLIA number and Palace PRO Specialist Agent to register bookings on Cash is King. If you meet these requirements and are not currently registered, simply click on "Register" and follow the registration process online. Your new Cash is King Prepaid Debit Card will be sent to the agency address we have on file after you claim your first booking. If you have any further questions, please contact our Cash is King team at [email protected]

>When do I earn Cash?

Cash will be earned after travel period is completed on qualifying bookings and will automatically be loaded to your account (debit card) by the end of the month following travel. Travel agent rates, FAM trips, Interline, Ready. Sell. Stay., OTAs, no-shows and cancelled bookings, and discounted rates do not qualify as bookings. Verification of bookings is not an automated process and may be delayed. 

>Will I earn booking bonus rewards on group bookings?

Yes, groups up to twenty-five (25) rooms qualify. Any additional rooms within the same room booking will not apply.

>What happens if I move to a NEW travel agency?

If you change agencies, go to the "Profile" tab and click on the "Edit" button. Update your profile with your new agency account information. Updates must be made within 14 days to ensure proper tracking of booking bonus rewards. Palace Resorts is not responsible for untracked reservations due to failure to notify of such change.

>Who do I contact if I have questions about my payments?

Call 1-800-225-1119 for card support including balance inquiries, card replacement and general information.

>Which browsers are compatible with this site?

The following browsers can be used to view this site:
Google Chrome: http://www.google.com/chrome/
Firefox: https://www.mozilla.org/en-US/firefox/new/
MAC Users -Safari: https://www.apple.com/support/mac-apps/safari/

>How do I update my profile on the Cash is King website?

To update your profile on the Cash is King website, sign in using your login/password, click on "Profile", update any necessary information, and click "Submit" to save your changes.

>Will I earn Bonus Cash on bookings made prior to registering for Cash is King?

You have up to 90 DAYS after a client has completed traveled to submit bookings. Any bookings submitted past the 90 day period will not be valid for Cash is King booking bonus rewards redemption. EFFECTIVE JANUARY 1, 2018, Travel Agent must upload bookings by check-out date of client travel period. 

faqs

PALACE EDGE FAQs

Is the Palace EDGE program available through a Tour Operator?

Yes, it is available through a Tour Operator.

How does the Tour Operator identify that I'm a PRO Agent?

The Tour Operator knows whom to contact at Palace Resorts to confirm you are a PRO Agent. After confirming, they will contact you.

If I am booking a wedding, how does the wedding call center know that I'm a PRO Agent?

When booking with our wedding department directly, it's easy! We can instantly verify your PRO Agent status.

Is the Palace EDGE Program available to all PRO Agents?

Yes, as long as you are registered on the website as a PRO agent and have completed the Palace Resorts Specialist online course.

What is the special agent rate?

The rate varies depending on the time of the year, the size of the group, and the availability at the resort. However, you can rest assured you will receive the best available rate.

What qualifies as a group?

These benefits are valid when booking groups of ten (10) rooms or more that require a written contract.

How does advance booking work?

You must book ten (10) rooms or more, 9 months in advance. Of the ten (10) rooms, eight (8) rooms are paid and one (1) room is complimentary.

Would you be able to do a buy-out with this promotion?

At the present moment no buy-outs are available.

GENERAL FAQs

What’s included in $1,500 Resort Credit?

On top of the already unmatched all-inclusive luxury amenities and service, $1,500 Resort Credit can be used on spa and beauty salon treatments, golf outings, tours, romantic dinners, and our select Palace Resorts Wedding Collections (terms and conditions apply). With our custom calculator, you will be able to know the amount of Resort Credit on your reservation and check its balance and all the transactions made during your stay at Palace Resorts. Visit http://www.palaceresorts.com/en/resort-credit for more information or http://www.leblancsparesort.com/en/offers/1500-resort- credit if at Le Blanc Spa Resort.

What does all-inclusive include?

Enjoy unlimited food and beverage, nightly entertainment, 24-hour room service, liquor dispenser and minibar in your guest room and an abundance of other services and amenities, without concern for cost. It’s all covered in our all-inclusive features, even all taxes and gratuities.